Frequently Asked Questions

1. What services do you offer?

We provide complete holiday-let management, including marketing, guest bookings, guest communication, cleaning, maintenance coordination, and property care. You can choose a full-service package or select only the areas you need.

2. Do you only offer full management, or can I pick specific services?

We offer flexible management options. Whether you want full support or help with only certain aspects—such as bookings, cleaning, marketing, or guest care—we tailor our service to suit you.

3. How do you market my property?

We list your property on major booking platforms, promote it on social media, create attractive listing descriptions, and use professional photography to maximise visibility and bookings.

4. How do you handle guest communication?

We manage all guest interactions—from initial enquiries and booking confirmations to check-in instructions and support during their stay. We ensure guests feel informed, valued, and cared for.

5. Do you organise cleaning and maintenance?

Yes. We coordinate professional cleaning services between stays, complete property checks, and arrange trusted contractors for repairs or maintenance when needed.

6. How do you ensure my property is looked after?

We conduct regular inspections, keep detailed reports, and work with reliable cleaners and tradespeople. Our goal is to maintain your property to a high standard and respond quickly to any issues.

7. How do owners get paid?

You’ll receive a clear statement showing all bookings, income, and deductions. Payments are transferred directly to you on an agreed schedule.

8. Can I use my property for personal stays?

Absolutely. Just let us know your preferred dates, and we’ll block the calendar for you.

9. What happens if a guest damages my property?

We document and report any damage immediately, handle communication with guests, with hold some or all of the breakages deposit and assist with claims through insurance if needed.

10. How do guests book with you?

Guests can book directly through our website or via major booking platforms where your property is listed. We monitor availability in real time to avoid double-bookings.

11. Do you offer 24/7 support for guests?

Yes. We provide reliable support throughout the guest’s stay to ensure a smooth and enjoyable experience. If there are any problems we can we not solves ourselves we will contact you (the owner) and then relay this to the guests.

12. What costs are involved?

Our pricing is transparent. Management fees depend on the level of service you choose, and we’ll always outline any additional costs (such as cleaning or maintenance) before work is carried out.

Most importantly you do not pay unless we get bookings!

13. How do I get started?

Simply contact us to arrange an initial consultation. We’ll view your property, discuss your needs, and create a personalised management plan.