Frequently Asked Questions

Frequently Asked Questions

Still have questions? Take a look at the FAQ or reach out anytime.

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  • No! play passes are not included with any of our caravans.

    They can be purchased directly from Haven.

    https://www.haven.com/play-pass

  • Most of our caravans are:

    check in at 16:00

    check out at 10:00

    We do have a few wher:

    check in at 15:00

    check out at 11:00

    Please ask if you need any extra requirements, we wikl try adn accomodate.

  • Yes we do!

    We have a really wonderful selection of both pet friendly and pet free caravans.

  • Yes we do!

    Please note Hegnell 73 does not provide bedding.

  • No we don’t, none of our caravans do!

    Don’t forget your beach towels too!

  • We offer flexible pricing based on the caravan size and location.

    All bookings have a booking charge of £20 and some have a cleaning fee too.

  • You can reach us anytime via our contact page or email on our phone.

    We aim to respond quickly—usually within an hour.

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  • We provide complete holiday-let management, including marketing, guest bookings, guest communication, cleaning, maintenance coordination, and property care. You can choose a full-service package or select only the areas you need.

  • We offer flexible management options. Whether you want full support or help with only certain aspects—such as bookings, cleaning, marketing, or guest care—we tailor our service to suit you.

  • We list your property on major booking platforms, promote it on social media, create attractive listing descriptions, and use professional photography to maximise visibility and bookings.


  • We manage all guest interactions—from initial enquiries and booking confirmations to check-in instructions and support during their stay. We ensure guests feel informed, valued, and cared for.

  • Yes. We coordinate professional cleaning services between stays, complete property checks, and arrange trusted contractors for repairs or maintenance when needed.


  • We conduct regular inspections, keep detailed reports, and work with reliable cleaners and tradespeople. Our goal is to maintain your property to a high standard and respond quickly to any issues.

  • You’ll receive a clear statement showing all bookings, income, and deductions. Payments are transferred directly to you on an agreed schedule.

  • Absolutely. Just let us know your preferred dates, and we’ll block the calendar for you.


  • We document and report any damage immediately, handle communication with guests, with hold some or all of the breakages deposit and assist with claims through insurance if needed.

  • Guests can book directly through our website or via major booking platforms where your property is listed. We monitor availability in real time to avoid double-bookings.

  • Yes. We provide reliable support throughout the guest’s stay to ensure a smooth and enjoyable experience. If there are any problems we can we not solves ourselves we will contact you (the owner) and then relay this to the guests.

  • Our pricing is transparent. Management fees depend on the level of service you choose, and we’ll always outline any additional costs (such as cleaning or maintenance) before work is carried out.

    Most importantly you do not pay unless we get bookings!

  • Simply contact us to arrange an initial consultation. We’ll view your property, discuss your needs, and create a personalised management plan.