Privacy Policy

Last updated: 28 September 2026

ACOC Getaways Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make an enquiry, book a holiday, contact us, or use our holiday property management services.

1. Who We Are

ACOC Getaways Ltd is a family-run holiday letting and holiday property management company offering holiday accommodation across England and Wales.

For the purposes of UK data protection law, we are responsible for ensuring that personal information is handled appropriately and in accordance with applicable data protection legislation.

Company: ACOC Getaways Ltd
Website: www.acocgetaways.com
Email: claire.parsons@acocgetaways.com

Our data protection registration with the Information Commissioner’s Office (ICO) is held under:

Registered organisation: Mrs Claire Louise Parsons
ICO Registration Reference: ZC138144

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name

  • Address

  • Email address

  • Telephone number

  • Booking and holiday details

  • Number of guests travelling

  • Information about pets or other booking requirements

  • Communications between you and ACOC Getaways Ltd

  • Payment and transaction information

  • Information submitted through enquiry or booking forms

  • Information provided by property owners using our management services

  • Technical information relating to your use of our website, such as IP address, browser/device information and website activity where applicable

We only collect information that is reasonably necessary to provide our services, operate our business and meet our legal obligations.

3. How We Collect Your Information

We may collect personal information when you:

  • Make a booking through our website or booking system

  • Submit an enquiry or contact form

  • Contact us by telephone, email, WhatsApp, social media or another communication method

  • Make a payment

  • Enter into an agreement with us as a property owner

  • Communicate with us regarding an existing booking or property

  • Use or browse our website

  • Subscribe or consent to receive marketing communications

Our website uses Bookalet to manage holiday property availability and bookings. Information entered during the booking process may therefore be processed through Bookalet in order to administer your booking.

4. How We Use Your Information

We may use your personal information to:

  • Process and manage holiday bookings

  • Respond to enquiries

  • Communicate with you before, during and after your stay

  • Arrange access to holiday accommodation

  • Provide information relating to your booking

  • Process and administer payments

  • Manage cancellations, refunds and deposits

  • Deal with problems, complaints, damage or incidents relating to a stay

  • Provide holiday property management services to property owners

  • Coordinate cleaning, maintenance and other services

  • Maintain financial and business records

  • Help prevent fraud and protect our guests, property owners and business

  • Improve our website and services

  • Comply with legal, regulatory, accounting and tax requirements

  • Send marketing communications where permitted by law

We do not sell your personal information to third parties.

5. Our Lawful Bases for Processing Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract – where processing is necessary to take steps before entering into a contract or to fulfil our contract with you, including processing and administering your holiday booking.

Legal obligation – where we need to process information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests – where processing is reasonably necessary to operate and protect our business, respond to enquiries, maintain records, prevent fraud, resolve disputes and improve our services, provided your rights and interests do not override those interests.

Consent – where we ask you to give permission for a particular use of your information, such as certain marketing communications or non-essential website technologies. You can withdraw consent at any time.

6. Bookings Through Bookalet

ACOC Getaways Ltd uses Bookalet as its holiday property booking and availability management system.

When you make a booking, information such as your name, contact details, booking dates, property selected, number of guests and other information you provide during the booking process may be processed through Bookalet.

We use this information to administer your booking, communicate with you and provide the accommodation and services you have requested.

Bookalet may process personal information on our behalf in connection with providing its booking system.

7. Payments

We offer several methods of payment.

Stripe

Card payments are processed securely using Stripe.

Where Stripe processes your payment, payment information is provided to and processed by Stripe. ACOC Getaways Ltd does not normally receive or store your complete payment card details.

Stripe may process information including payment details, transaction information and information required for fraud prevention and payment security.

Apple Pay

Where available, guests may choose to pay using Apple Pay.

Apple Pay transactions may involve Apple and our payment processor processing information necessary to authorise and complete your payment.

ACOC Getaways Ltd does not receive your complete card details when you use Apple Pay.

Bank Transfer / BACS

Guests and property owners may also make or receive payments by bank transfer.

Where you make a bank transfer, we may receive information associated with that transaction, such as your name, payment reference, amount paid and relevant bank transaction information.

We retain appropriate payment and transaction records where necessary for booking administration, accounting, tax and legal purposes.

8. Sharing Your Information

We only share personal information where reasonably necessary to provide our services, manage your booking, operate our business or comply with the law.

Depending on the circumstances, this may include sharing information with:

  • Bookalet, our booking and availability management system

  • Stripe, our payment processing provider

  • Apple/Apple Pay, where you choose this payment method

  • The owner of the holiday property you have booked, where necessary

  • Holiday park operators where guest registration or other information is required

  • Cleaning and property preparation providers where necessary

  • Maintenance providers and contractors where necessary

  • Website and technology providers

  • Professional advisers such as accountants, insurers or legal advisers

  • Government bodies, regulators, law enforcement agencies or other authorities where legally required

We only share information that is reasonably necessary for the relevant purpose.

9. Property Owners

If you own a holiday property advertised or managed by ACOC Getaways Ltd, we may hold information including your:

  • Name and contact details

  • Property information

  • Bank/payment information

  • Booking records

  • Financial and commission records

  • Contracts and agreements

  • Communications with us

  • Information necessary to manage and market your property

We use this information to provide the services agreed with you, administer bookings and payments, communicate with you and meet our legal, financial and accounting obligations.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, insurance and dispute-resolution requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

11. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information from unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information is limited to people and service providers who reasonably require it to perform their role or provide a service.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. International Data Transfers

Some of the technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required under UK data protection law.

13. Cookies and Website Technologies

Our website may use cookies and similar technologies to enable the website to function, remember preferences, understand how visitors use our website and, where applicable, provide analytics or marketing functionality.

Some cookies are necessary for the website and booking functionality to operate.

Where consent is legally required for non-essential cookies or similar technologies, visitors will be provided with appropriate choices.

You can also manage certain cookies through your browser settings.

14. Marketing

We may contact you with information about ACOC Getaways Ltd, our holiday properties, offers or services where you have consented to receive these communications or where we are otherwise permitted to do so by law.

You can ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or by contacting us directly.

Stopping marketing communications will not prevent us from contacting you where necessary about an existing booking, payment, contract or service.

15. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you a number of rights relating to your personal information.

These may include the right to:

  • Ask what personal information we hold about you

  • Request a copy of your personal information

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete information in certain circumstances

  • Ask us to restrict how information is used in certain circumstances

  • Object to certain uses of your information

  • Request transfer of certain information

  • Withdraw consent where we rely on consent

Not every right applies in every situation.

To exercise your rights, contact claire.parsons@acocgetaways.com.

We may need to verify your identity before responding to a request.

16. Complaints

If you have concerns about how ACOC Getaways Ltd handles your personal information, please contact us first so we can investigate the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK's independent data protection regulator.

17. Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

ACOC Getaways Ltd is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, suppliers or legal obligations.

The latest version will be published on our website and the "Last updated" date at the top of this policy will be updated.

19. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

ACOC Getaways Ltd
Email: claire.parsons@acocgetaways.com
Website: www.acocgetaways.com

ICO Registration:
Mrs Claire Louise Parsons
Reference: ZC138144